At excelsior we believe in providing the best services and products at your doorstep, with this aim we deliver our products worldwide to our customers. The only thing required is the correct address with the pin code and telephone number. Our logistic partners do not deliver products on Sundays and other public holidays in India. If your address is changed or any instructions regarding the order then you can notify us before the order dispatched, If our logistic partners found that the mentioned address was incomplete or wrong and the order is returned back to us, then in these cases neither we will be responsible for the lost goods nor the money will be refundable.
Shipping cost is free for the residents of India. International shipping cost depends on the weight of the product and delivery location.
VAT and Custom Duty
VAT and Custom Duty depends on the Government and it is not in our reach. VAT and custom duty is directly paid by the buyer and it is not included in our shipping charges. International customers have to pay the required VAT and custom duty that is applied by their country, we are not responsible for these charges as they vary from nation to nation.
Shipment and Tracking
As soon as you confirm your order a tracking id will be given to you with the help of which you can track the progress of your order and estimate the time it will reach you. When the order will be delivered to you a confirmation mail will be sent to you.